Data use, privacy & disclaimers

GetFitRx Connect is a coaching and wellness platform. It is not a medical device, is not FDA cleared, and nothing in the app — including AI-generated summaries of labs, scans or trends — is medical advice, diagnosis or treatment.

Your coach is a wellness coach, not your treating clinician unless separately stated in writing. Always consult a qualified healthcare provider before changing medication, supplements, nutrition or exercise. If you think you are having a medical emergency, call 911.

Account information you provide: name, email, phone, and details you enter during intake or check-ins.

Wearable and device data pulled through our connection partner (Sonar) once you authorize a device: steps, activity and workouts, sleep, heart rate and HRV, readiness/recovery scores, body composition and weight from smart scales, continuous glucose readings, menstrual cycle data, and nutrition or meal logs.

Lab and biomarker results you or your provider upload, and body composition scan reports you upload.

Coaching activity: appointments and notes synced from Practice Better, community participation from Circle, messages and voice notes you send your coach, weekly check-ins, photos you upload, care plans and milestones.

Billing and subscription status used for account and commission administration. We do not store full payment card numbers.

You can always see your own data.

Your assigned coach can see your health data, messages, check-ins and photos so they can coach you.

GetFitRx administrators and owners can see client data across the practice for care oversight, assignment, quality review and billing.

Access is enforced at the database level. Other clients can never see your data.

We do not sell your data or use it for advertising.

We share only what is needed with: Sonar (device connections), Practice Better (scheduling, notes and billing), Circle (community), Resend (email), and our cloud database and AI providers (for summaries you or your coach request). Each service has its own terms and privacy policy.

When you connect a device, you are granting that device's provider permission to send your data to GetFitRx. You can revoke this at any time from the Connected devices card on your dashboard.

Data is stored encrypted in transit and at rest with our cloud provider. Photos and file attachments are kept in private storage that requires authentication.

Disconnecting a device stops future syncing but keeps history already imported, so your trends stay intact.

You may request a copy of your data or ask us to delete your account and associated health data by emailing your coach or GetFitRx support. Some records may be retained where required for legal, tax or clinical recordkeeping.

Wearables, smart scales and continuous glucose monitors are consumer devices. Readings can be incomplete, delayed or inaccurate, and different devices can disagree. Trends matter more than any single number. Decisions should never be made on a single reading.

Commission, referral and residual figures shown to coaches are estimates generated from synced billing data and are not a final statement of pay. Final payouts are confirmed by GetFitRx administration.